Shipping Policy
At Hanni Green Tech, we strive to provide prompt and reliable shipping services for all orders of our post-harvesting equipment. Please review the following Shipping Policy to understand how we process and deliver your orders.
1. Order Processing
Once you place an order on our website, we aim to process it within 5 – 7 business days. Processing times may vary depending on product availability, order volume, and other factors. You will receive an email confirmation with your order details once your order has been processed.
2. Shipping Methods
We offer standard shipping services for all orders, with delivery times ranging from 24 to 48 business hours. Expedited shipping options may be available for an additional fee. Shipping costs and delivery times are calculated at checkout based on your shipping address and selected shipping method.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery and estimate the arrival date. Please note that tracking information may take up to 36 hours to be updated after your order has shipped.
4. Shipping Restrictions
We currently only ship within India. We are unable to ship to P.O. boxes or APO/FPO addresses. If you have any questions about shipping to your location, please contact our customer service team for assistance.
5. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address and selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase. Please note that additional fees, such as customs duties or import taxes, may apply for international orders.
6. Delivery Issues
While we strive to deliver your order in a timely manner, unforeseen circumstances such as carrier delays or inclement weather may affect delivery times. If you experience any issues with your delivery, please contact our customer service team for assistance.
Return & Refund Policy
At Hanni Green Tech, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review the following Return & Refund Policy for information on how to return your item(s) and request a refund.
1. Return Eligibility
You may return any unused and undamaged item(s) within [number] days of receipt for a full refund or exchange. To be eligible for a return, the item(s) must be in their original condition and packaging, with all tags and labels intact.
2. Return Process
To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. You will be responsible for shipping the item(s) back to us, and we recommend using a trackable shipping method for your return. Once we receive your return, we will inspect the item(s) and process your refund or exchange within 3 business days.
3. Refund Policy
Refunds will be issued to the original method of payment used for the purchase. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part or a defective product.
4. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization (RA) number. Exchanges are subject to availability, and we will do our best to accommodate your request.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as needed.
6. Contact Us
If you have any questions or concerns about our Shipping, Return & Refund Policy, please contact us. Our customer service team is available to assist you with any inquiries or assistance you may need.
Thank you for choosing Hanni Green Tech! We appreciate your business.